Terms, Conditions and Booking Policy
Please take the time to read and understand these Terms and Conditions. If you have any concerns or problems, please contact us before you purchase a Gift Voucher or make a booking, or upon receipt of your Gift Voucher or Booking Confirmation. Treat your ticket or voucher as you would any other Airline ticket as our Terms and Conditions are comparable to the rest of the Aviation Industry.
Under no circumstances will Byron Bay Ballooning P/L be liable for direct, indirect, consequential or incidental damages, including but not limited to lost or damaged property, lost profits or savings or damages or disappointment. You will be required to complete an indemnity form prior to flying.
Byron Bay Ballooning P/L may arrange for your flight to be carried out by another balloon company. In such instances, Byron Bay Ballooning P/L accepts no liability in connection with such services or for any loss, injury, or damages to in respect to person or property. Byron Bay Ballooning P/L reserves the right to alter contents of product when deemed necessary.
Alterations & Cancellation of a Booking
GIFT VOUCHERS ARE NON-REFUNDABLE. REFUNDS ARE ONLY AVAILABLE TO FLEXI VOUCHER HOLDERS.
In the unfortunate event you should have to alter or cancel your booking certain fees & conditions apply:
INDIVIDUALS AND GROUPS OF LESS THAN 10 PEOPLE-
IF YOU WISH TO CANCEL AND RECEIVE A REFUND:
– Within 7 days of the flight you will not receive a refund.
– With more than 7 days notice of a flight, a $25 per booking fee will be deducted from your refund.
IF YOU WISH TO ALTER YOUR FLIGHT BOOKING
– NO changes are permitted within 7 days prior to your flight.
– A $25 per person rebooking fee will be charged for flight date alterations prior to this 7 day period.
Failure to Show
You will lose the full cost of your flight if you fail to show for your flight no matter what the reason. No refunds or flight rescheduling are allowed. You may send someone else in your place if you wish – please let us know the name of the replacement person before the flight. If you are unduly concerned about your ability to attend the flight, travel insurance is recommended (contact your Insurance Broker).
When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your Booking Confirmation documentation or Gift Voucher.
Gift Vouchers & Flexi Vouchers
Vouchers are valid only when fully paid by the purchaser or distributor. Vouchers, other than the Flexi Voucher cannot be refunded, either in part or in full, or be redeemed for cash. Vouchers are transferable to other individuals with written permission of the voucher holder and are valid only for the period indicated thereon. Once the voucher has been redeemed (i.e. the flight date has been booked) all other terms relating to Alteration and Cancellation apply, however the value remains non-refundable.
Your Voucher is strictly valid until the Expiry Date shown on your Voucher, and you must fly within that period. Should you need to extend the validity of your gift voucher beyond the expiry date, a 3 month extension is available at $75 per voucher. No further extensions are permitted beyond this period. Please note that it may take several attempts to fly before a successful launch is achieved so Voucher holders need to book well in advance of the expiry date.
Weekend flights are always popular and may be booked out for a few weeks in advance. Please consider this when making your arrangements. We do not fly pregnant ladies, the disabled or people recovering from major operations. In this instance, vouchers are fully transferable.
Flight duration is approximately 45 minutes – 70 minutes.
Weather, Mechanical, Staffing & Other Safety Conditions
Hot air ballooning relies on suitable weather conditions in order to proceed safely. Additionally, flights may depend on mechanical performance or staffing availability. When conditions are deemed by Byron Bay Ballooning P/L to be unsuitable or unsafe to proceed, then the flight will be cancelled. Similarly a flight may be postponed due to less than minimum numbers being achieved.
In the unfortunate event that a flight must be delayed, rescheduled or cancelled due to any factor, Byron Bay Ballooning P/L will hold payment and offer alternative dates. Vouchers, other than the Flexi Voucher are non-refundable. If you require a refund of a Flexi- voucher for a flight Byron Bay Ballooning P/L has cancelled, a $15 admin fee per booking applies or $50 in the case of corporate and large group bookings. Byron Bay Ballooning P/L will not accept any liability for travel, accommodation, inconvenience or other cost incurred or lost through such cancellations.
Rebooking your Flight
If your flight has been cancelled due to inclement weather conditions, please contact our office as soon as possible to rebook. Payment received for your flight will be held in credit and applied to the rebooking.
Gift Vouchers will need to be rebooked before the expiry date of the voucher. There will be no refunds for bookings held on our system for longer than 12 months. Being a weather dependent activity it may take several attempts to fly.
(a) It is your responsibility to ensure that you have received booking confirmation details of your flight: please notify our office immediately and prior to your flight date if you do not have this information. You are required to follow our check-in procedures outlined on your Booking Confirmation prior to your flight.
(b) In the interests of safety, you undertake to follow the instruction of the pilot and ground crew, comply with any local codes of conduct and act sensibly and prudently at all times. You also agree to indemnify Byron Bay Ballooning P/L, it’s owners, officers and employees for all loses and/or damage arising from any act or default on your part or the part of a member of your party. Under no circumstances at any time during the supply of Services should you or a member of your party be under the influence of drugs or alcohol, nor should you take medication that could effect or impair your judgment at this time.
(c) Check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature of hot air ballooning. Please be advised you will be asked to sign a health statement and waiver at our meeting point prior to your flight. You agree to indemnify Byron Bay Ballooning P/L, it’s owners, officers and employees against any incident related to your health occurring during or after the supply of the Services. We do not fly pregnant ladies, the disabled, or people recovering from major operations.
(d) Personal belongings are taken at your own risk.
(e) Ballooning is an outdoor adventure activity, Byron Bay Ballooning P/L cannot be held liable for damage to clothing or belongings.
We carry Air Carriers Liability Act Insurance up to $500,000 per passenger and $5,000,000 combined single limit legal liability.
Acceptance of Risk
We do require you to sign a standard Byron Bay Ballooning P/L ‘Registration & Acceptance of Risk’ before the flight. When you sign this, you are operating under Byron Bay Ballooning P/L Air Operators Certificate AOC 1-3JIA1-02, issued by the Civil Aviation Safety Authority of Australia. (Other affiliate operators will have their own registration system.)
Byron Bay Ballooning P/L accepts bookings online, by phone and in person.
All credit card payments are processed securely through ANZ. Your payment card details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.
An e-mail notification is automatically sent to the cardholder to confirm their payment, booking etc once they finalise payment (last step when you go through the booking process through your checkout link.
Byron Bay Ballooning P/L accepts payment for all bookings by; credit card, direct deposit and cash. (Surcharges may apply)
All prices are in Australian Dollars and include GST
Payment is to be made in advance to secure the bookings. The booking cannot be confirmed until full payment is made. Once payment is successfully processed, an automated email will be forwarded to your nominated email address, this is your booking confirmation and receipt.
Should you have any questions regarding these Terms & Conditions, please contact our Reservations Team for further information on 1300 889 660